Terms and Services


We are happy to have you as a customer and would like to simplify your shopping and make it pleasant. Our online shop was designed intuitively accordingly. If you still have any questions, requests or other needs, our customer service will be happy to help.


  1. scope.
  2. Contractual partner, conclusion of contract
  3. Contract language, contract text storage
  4. delivery terms
  5. Cancellation policy
  6. pay
  7. Retention of title
  8. Transport damage
  9. Warranties and guarantees
  10. Dispute settlement
  11. miscellaneous
  12. Model withdrawal form


Terms of Service

  1. scope

The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

With respect to entrepreneurs, these terms and conditions also apply to future business relationships without having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

  1. Contractual partner, conclusion of contract

The purchase contract is concluded with Prinz Exotic Food UG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

  1. Contract language, contract text storage

The language available for the conclusion of the contract is German.
We save the contract text and send you the order data and our terms and conditions by email. For security reasons, the contract text is no longer accessible on the Internet.

  1. delivery terms

4.1 In addition to the stated product prices, shipping costs are added. You can find out more about the shipping costs from the offers.

4.2 The delivery time in Germany is 3 to 5 days. It may vary for other countries.

4.3 If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, insofar as this is reasonable for you.

4.4 If the delivery of the goods fails despite three attempts to deliver, we can withdraw from the contract. Possibly. Payments made will be refunded to you immediately.

4.5 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not want a comparable product to be delivered, we will immediately refund any consideration already paid.

  1. Cancellation policy

5.1 Consumers have a fourteen day right of withdrawal.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without stating a reason.The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, receives the last partial shipment or the last piece in Have taken possession.

To exercise your right of withdrawal, you must contact us
Prince Exotic Food UG
Alte Zollstrasse 30
DE - 77694 | Kehl


inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

End of revocation

5.2a The right of withdrawal does not exist for the delivery of goods

- which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded.
- which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- if after their delivery they were inseparably mixed with other goods due to their nature.

5.2b In addition, the right of withdrawal does not exist when buying tickets for events and seminars (see point 5).

5.3 Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage in order to avoid claims for damages due to damage due to defective packaging.

5.4 Please call us before returning the phone number +49 (0) 176 - 6197 8051 to announce the return. In this way you enable us to assign the products as quickly as possible.

5.5 Please note that the modalities mentioned in paragraphs 5.3 and 5.4 are not a prerequisite for the effective exercise of the right of withdrawal.


  1. pay

The following payment methods are generally available in our shop:

Prepayment / SEPA transfer
If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
When you place your order, you also send us your credit card details.
After your legitimation as a legal cardholder, we request your credit card company to initiate the payment transaction immediately after the goods have been sent. The payment transaction is carried out automatically by the credit card company and your card is debited.

In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal after you have received the goods. You'll get more information during the ordering process.

  1. Retention of title

The goods remain our property until full payment.
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been paid in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice, regardless of a connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

  1. Transport damage

For consumers:
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to file a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

For entrepreneurs:
The risk of accidental destruction and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the dispatch. The obligation to inspect and give notice of defects, which is regulated in § 377 HGB, applies to merchants. If you omit the notification regulated there, the goods will be deemed approved, unless it is a defect that was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.

  1. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies. For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; The statutory limitation periods for the right of recourse according to § 478 BGB remain unaffected.
Towards entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, count as an agreement on the quality of the goods; We accept no liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we initially provide our entrepreneurs with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery).
The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in the event of willful or grossly negligent breach of duty and malice
  • in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed
  • as far as the scope of the product liability law is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints by email at

  1. Dispute settlement

The European Commission provides a platform for online dispute resolution (OS), which you can find here
We are ready to participate in an extrajudicial arbitration procedure before a consumer arbitration board.

  1. miscellaneous

The delivery contracts concluded with us are subject in all cases, even if they are in touch abroad, i.e. Orders from and / or delivery abroad, German law excluding UN sales law.

  1. Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

- At

Prinz Exotic Food UG
Alte Zollstrasse 30
DE - 77694 | Kehl


- I / We (*) hereby cancel the contract concluded by me / us (*) for the purchase

the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date


(*) Delete where inapplicable.